unbox it safely.
Problems & Insights
In the U.S., over 89% of adults use the internet to streamline daily tasks—especially for accessing information and shopping online. As a result, e-commerce has surged, generating over $1.2 trillion in sales in 2023, with projections reaching $2.15 trillion by 2030 (CAGR).
Despite the convenience, this rapid growth has introduced new challenges—most notably the rise of package theft and delivery issues. Delivery personnel often face uncertainty about where to securely leave packages when residents aren’t home, leading to increased incidents of lost or stolen goods.
To address these issues, Seung Keun conducted user research and concept prototyping, leading to three key insights that shaped the design direction:
Proximity – Packages should be delivered as close to the home as possible to ensure user convenience and reduce the risk of theft.
Security – Delivery storage must be secure, yet accessible only to authorized parties: the delivery personnel and the homeowner.
Shared User Experience – A new system must be developed that seamlessly supports both homeowners and delivery workers, providing mutual access and ease of use.
These insights became the foundation for designing a smarter, more secure delivery solution that bridges the gap between user needs and logistical challenges.
Data Analysis
Research revealed that 74% of packages are stolen during daytime hours when homeowners are typically at work. Shockingly, 61% of online shoppers report experiencing issues with package theft, and nearly 92% of urban dwellers acknowledge concerns around safe delivery. These statistics guided our product’s core objective: to create a secure, always-available storage solution that reduces vulnerability to theft.
He discovered that only 26% of users are home to receive packages, leaving a majority of deliveries exposed on doorsteps. Coupled with the data showing most thefts occur during working hours, this behavioral insight validated our approach to create an unattended delivery solution like HomeBox that safeguards parcels without needing recipient presence.
The increased frequency of online shopping has unintentionally created new problems: unsecure delivery, increased theft rates, and customer frustration. These patterns reveal a cycle where consumers’ trust in e-commerce convenience is undermined by the anxiety of loss. HomeBox interrupts this loop, restoring confidence through secure and traceable storage.
When asked how often theft had occurred, 40% of users reported multiple incidents, with 15% indicating they’ve never experienced it—yet fear remains high. This discrepancy between actual and perceived threat indicates a demand for preventive design. HomeBox addresses both the real risks and the psychological need for security.
HomeBox reimagines package delivery for the modern home—offering a secure, connected storage system built for the realities of
today’s e-commerce-driven world. Designed for both indoor and outdoor use, HomeBox protects deliveries from theft, weather, and
damage, while blending seamlessly into residential environments with its durable and intentional design.
At the heart of HomeBox is its intelligent integration with the HomeBox app. Users can track deliveries in real time using standard
tracking numbers, and receive instant notifications via a built-in weight sensor that detects when a package has arrived. This
creates a fully connected delivery experience—reliable even when no one is home.
By combining thoughtful industrial design with smart functionality, HomeBox simplifies last-mile delivery for users and couriers
alike. It’s more than a package locker—it’s a design-forward solution that enhances peace of mind, supports modern lifestyles, and
redefines how we interact with the doorstep.
1. Delivery Authorization via NFC Scan
The delivery process begins when a courier arrives at the doorstep and scans the package’s tracking ID using the integrated NFC reader located on the top frame of HomeBox. This system not only verifies the delivery but also links it directly to the user’s HomeBox app. The use of NFC provides a quick, intuitive interaction, ensuring that the process is both secure and efficient—especially in high-traffic areas like apartment complexes.
2. Automated Frontdoor Access for Delivery
Once the tracking ID is authenticated, HomeBox’s front-facing door automatically unlocks, allowing the delivery personnel to place the package safely inside. The opening mechanism is designed for smooth and ergonomic use, ensuring that couriers can complete deliveries without friction, even when handling multiple items. The box’s capacity and interior layout have been optimized to accommodate various package sizes.
The LED turns green when package has been delivered.
3. Secure Rear Access for Users
When the user returns home, they can retrieve their package through HomeBox’s rear access door, designed for easy and secure use from within the property. This separation of delivery and retrieval zones adds an extra layer of security and privacy, making it ideal for front porches, apartment hallways, or side entrances.
4. Accessory Tray for Additional Utility
A convenient tray located at the top of the unit offers space for accessories—such as outgoing returns, small deliveries, keys, or notes for the courier. This added functionality supports the daily flow of deliveries and personal logistics, reinforcing HomeBox’s role as a smart utility fixture in the modern home.
Technology
homebox App Integration
The HomeBox app serves as the central hub for managing package deliveries, offering users a seamless and intuitive experience. Incoming shipments are automatically tracked using delivery service-provided tracking IDs, allowing users to monitor the status of their packages in real time. Once a package is deposited into HomeBox, the internal weight sensor detects the delivery and instantly sends a push notification to the user’s smartphone. This closed-loop system ensures users are always informed—eliminating uncertainty and enhancing the security of unattended deliveries.
Courier Interaction via
homebox
The HomeBox app is also designed with delivery officials in mind, supporting a streamlined and secure drop-off experience. Couriers can access the app to scan tracking IDs, which then authenticate the delivery and unlock the HomeBox for package placement. This process ensures that each interaction is recorded and verified in real time. Additionally, the app allows delivery personnel to efficiently manage multiple deliveries, making HomeBox not only user-friendly for recipients but also highly functional for couriers operating in fast-paced environments.
Design Process
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